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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Charlotte Reed

October 29, 2026

5 out of 5 rating by Charlotte Reed
"Sydney, Zach and Montana are great. A special thanks to Sydney for all the work she did for us for our combined vehicle insurance."
We responded:
"Charlotte, thank you for taking the time to leave us a review! I'm happy to hear that Sydney, Montana, and I were able to assist you with your combined vehicle insurance. Sydney will be thrilled to know her efforts made a difference for you. We're always here if you need anything else!"
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Fridley Mike

October 29, 2026

5 out of 5 rating by Fridley Mike
"I want to express my sincere appreciation for Montanna, who recently reviewed my automotive insurance coverage and successfully reduced my monthly premium by $20.00.
Montanna’s exceptional professional knowledge and absolute persistence throughout the process were outstanding. She targeted the exact information required, navigated the complexities of the policy, and identified key areas for cost savings that I had completely overlooked. Her structured approach and industry expertise made the entire experience seamless and highly effective. I strongly recommend Montanna to anyone seeking a knowledgeable, dedicated professional who delivers tangible financial results"
We responded:
"Fridley Mike, I'm really glad to hear about your positive experience with Montanna. It's great to know she was able to help you with your automotive insurance and reduce your premium. Her dedication and expertise truly make a difference, and we're lucky to have her on our team. We appreciate your recommendation and support!"
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Katherine Muir

October 28, 2026

5 out of 5 rating by Katherine Muir
"Outstanding customer service! Gabi is extremely responsive, helpful, and efficient. Every question or request I have is addressed right away. If you’re looking for an insurance agent who genuinely cares and makes things easy, look no further!"
We responded:
"Katherine, thank you for taking the time to leave us a review! I'm really happy to hear that Gabi has been responsive and helpful with your needs. We always aim to make things easy for our customers. Let us know if we can help with anything else!"
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Jen Beam

October 28, 2026

5 out of 5 rating by Jen Beam
"Gabi was WONDERFUL to work with!"
We responded:
"Thank you, Jen! I'm glad to hear that Gabi made your experience a wonderful one. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Dominic Pallin

October 21, 2026

5 out of 5 rating by Dominic Pallin
"I spoke to Jesse on the phone a couple of weeks ago. His customer service skills are outstanding. He answered every question and very helpful. He represents his agency very well! Customer service is key! Definitely recommend this insurance company,"
We responded:
"Thank you, Dominic, for taking the time to leave us a review! I'm glad to hear that Jesse provided you with such excellent service and was able to assist with all your questions. We agree that great customer service is essential, and it's wonderful to know you recommend us. We're always happy to help if anything comes up."
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Kelly Hernandez

October 16, 2026

5 out of 5 rating by Kelly Hernandez
"They gave me a great price for insurance on our 2 vehicles"
We responded:
"Kelly, thank you for the 5 stars! I'm happy we could offer you a great price for your insurance. Let us know if we can help with anything else!"
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Carla Lorang

October 15, 2026

5 out of 5 rating by Carla Lorang
"I reached out to State Farm for a quote as many people are doing these days with the rising costs of everything. My 1st point of contact was with Gabi. She was so great answering all my questions. I didn't know where to start since I had been with my previous company for years. She communicated clearly and within a day, we made the switch. If you are looking for 5 star customers service, give me hem a call.

Carla L"
We responded:
"Hey, Carla! Thank you so much for sharing your experience with Gabi! Switching companies after so many years can feel overwhelming, especially with prices rising everywhere. I'm so happy Gabi took the time to answer your questions, explain everything clearly, and help you make the switch so quickly. We truly appreciate you choosing our office for your home and auto insurance, and we're here whenever you need us!"
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Lisa Thole

October 14, 2026

5 out of 5 rating by Lisa Thole
"Sam you were very helpful and did a great job in assisting us with transitioning to state farm! Thank you for your help! Very professional"
We responded:
"Thank you for your review, Lisa. I'm happy to hear that your transition to State Farm went smoothly. We appreciate your support and are glad to have you with us. Let us know if we can help with anything else!"
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Jason Blum

October 13, 2026

5 out of 5 rating by Jason Blum
"Very knowledgeable agent. Took the extra time to go through all the details of my policy and made sure my coverage meets my needs. He wasn't trying to sell me anything extra and actually managed to decrease my annual insurance cost overall"
We responded:
"Jason, thank you for taking the time to leave us a review! I'm happy to hear that you felt well-informed and that we could help tailor your coverage to fit your needs while also reducing your costs. It's always our goal to provide clear and helpful guidance. Let us know if we can help with anything else!"
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Saw Thein Soe

October 8, 2026

5 out of 5 rating by Saw Thein Soe
"Exceptional service, fast and clear. Got a very good deal for auto insurance through them
💯 % recommend anyone out there shopping for insurance"
We responded:
"Thank you, your recommendation means a lot to us! I'm happy to hear that you found our service exceptional and that we could help you secure a great deal on your auto insurance. Please reach out if you need anything else!"
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Shelly Ward

October 8, 2026

5 out of 5 rating by Shelly Ward
"So nice to have a local office Gabby is so helpful.👍😊"
We responded:
"Shelly, thank you for taking the time to leave us a review! I'm glad to hear that Gabi has been so helpful to you. We love being part of the local community and are here to assist whenever you need. Feel free to reach out if you need anything else!"
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Lyndsey Voss

October 6, 2026

5 out of 5 rating by Lyndsey Voss
"We have been with Zach’s team for years and they are amazing. Our costs have either been maintained or decreased. We love working with them, they make insurance a lot less stressful."
We responded:
"Hey, Lyndsey! Thank you for being with my team for so many years. I truly appreciate having your family with us for life, homeowners, and auto insurance, and I’m happy we’ve been able to make things easier along the way!"
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Judy Vicars

October 3, 2026

5 out of 5 rating by Judy Vicars
"I met with Zach at his new Bloomington office and he took the time to review my home, auto and personal liability policies to make sure I had adequate coverage for the coming year. He also went over my eligible discounts. It’s definitely worth the time it takes to do this review."
We responded:
"Judy, I'm happy to hear that our review session was valuable for you. It's important to us that you feel confident about your coverage and any discounts you're eligible for!"
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Shane Tchen

October 1, 2026

5 out of 5 rating by Shane Tchen
"Sydney is probably the nicest and sweetest insurance agent I've ever met. I've always had a great and friendly experience with State Farm as far back as I can remember, they really know insurance and do care! Sydney worked with me through my rate and offered a lot of good info for other plans I've never even considered for my future. Definitely one of the better insurance teams here in Twin Cities."
We responded:
"Thank you, Shane! I'm really happy to hear that Sydney made such a positive impression and that you've consistently had great experiences with us. It's wonderful that she could provide you with helpful information and options. We're proud to be part of the Twin Cities community and appreciate your kind words. Let us know if we can help with anything else!"
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John Hayes

September 30, 2026

5 out of 5 rating by John Hayes
"I called in because the online quoting process started to become awkward. Very happy with Sydney. She answered all my questions and helped me with my quote. Called me back when she said she would. No pressure. Gave me time to think about it. I would recommend calling in to her if/when the online quoting process stalls."
We responded:
"John, I'm glad to hear that Sydney was able to assist you with your quote and provide the support you needed. It's great to know she made the process comfortable and pressure-free for you. We appreciate your recommendation and are here if you need anything else!"
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Calvin Caldwell

September 30, 2026

5 out of 5 rating by Calvin Caldwell
"Hello my name is Calvin I am grateful of these few days past cuz I've been looking for automobile insurance that would meet my needs for the last couple of years now I have found one and I'm hoping to be around for many years to come thank you"
We responded:
"Calvin, I'm happy to hear that you've found the right automobile insurance with us. We're glad to have you with us and look forward to being here for you in the years ahead!"
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Moni Middlebrooks

September 29, 2026

5 out of 5 rating by Moni Middlebrooks
"Good communication"
We responded:
"Moni, thank you for taking the time to leave us a review! I'm happy to hear that you appreciated our communication. We're always here to help if you need anything else!"
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Val

September 29, 2026

5 out of 5 rating by Val
"We have been with the Zack Fetzer State Farm for a number of years now and are very happy with the service and great pricing. Any time I call with questions or need changes made they are done quickly and efficiently. Wonderful staff and special thanks to Montana for all you help!"
We responded:
"Thank you, Val! I'm glad to hear that you've been happy with our service and pricing over the years. It's wonderful to know that our team has been able to assist you quickly and efficiently. We appreciate your continued support! Let us know if we can help with anything else!"
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Matthew Simpson

September 26, 2026

5 out of 5 rating by Matthew Simpson
"I received a call from Sydney Dobratz at state farm after requesting information on insurance. She was polite, worked with my schedule, gave me straight answers without any ifs or maybes, and provided me with everything I needed exactly as quoted and promised. I am 100% pleased with Sydney and the office she represents. I know this may read as an AI bs review, but I my name is Matthew Simpson, a US Marine, and I just call em as i see em."
We responded:
"Thank you, Matthew, for sharing your experience! I'm really happy to hear that Sydney was able to assist you so effectively and that everything went smoothly with your insurance inquiry. We strive to provide clear and straightforward service, and it's great to know we hit the mark for you. Feel free to reach out if you need anything else!"
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Michael Brogan

September 24, 2026

5 out of 5 rating by Michael Brogan
"I had a great experience. Started online trying to get a quote. The next day Gabi called and helped me finalize options and set up my policy. She gave me friendly service and made everything easy to understand."
We responded:
"Michael, thank you for taking the time to leave us a review! I'm happy to hear that Gabi was able to assist you with setting up your policy and making the process smooth and understandable. We appreciate your feedback and are glad you had a great experience. Feel free to reach out if you need anything else!"
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Iryna Blyndiuk

September 23, 2026

5 out of 5 rating by Iryna Blyndiuk
"She always helps with any requests."
We responded:
"Thank you, Iryna! I'm happy to hear that you've found our help with your requests valuable. We strive to make sure all your needs are met. Feel free to reach out if you need anything else!"
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Heidi Lionetti

September 22, 2026

5 out of 5 rating by Heidi Lionetti
"Simply said, GREAT SERVICE and GREAT PRICING! If you're considering getting an insurance quote, take the time to contact Zach Fetzer and Gabi Halverson - they're prompt and thorough with communication, and we're very happy with the coverage and premium amounts that we were able to obtain."
We responded:
"We love this! Our goal is to always give our best service and pricing! Thanks for your trust and support of our local State Farm office!"
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Kristyn Svoboda

September 18, 2026

5 out of 5 rating by Kristyn Svoboda
"I called to get information on my dividend. Noah was very personable, transparent, and eager to help answer my questions."
We responded:
"Thank you, Kristyn! I'm glad Noah was able to assist you with your questions about your dividend. We always aim to provide transparent and helpful service. Let us know if we can help with anything else!"
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Kelly Amo

September 18, 2026

5 out of 5 rating by Kelly Amo
"Sydney was wonderful to work with. She was friendly, knowledgeable, patient, and made the whole process feel easy and straightforward. She took the time to answer my questions, explain everything clearly, and made sure I felt comfortable with my options. I really appreciated how responsive and helpful she was without ever making the process feel rushed or pressured.

It also says a lot about Zach Fetzer and his agency to have someone like Sydney representing the team. The entire experience felt professional, welcoming, and customer-focused from beginning to end. I would absolutely recommend this State Farm agency to anyone looking for great service and people who genuinely care."
We responded:
"Thank you, Kelly! I'm really happy to hear that Sydney made your experience with us so positive. We take pride in having a team that is friendly, knowledgeable, and dedicated to making the process smooth and comfortable for our clients. Your recommendation means a lot to us. We're always here if you need anything else!"
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Joe Mahoney

September 15, 2026

5 out of 5 rating by Joe Mahoney
"So far have had only great experiences with Zach and his team. Very personable, and willing to sit down and talk about your situation. Open and honest about when and why policy prices change over time."
We responded:
"Hey, Joe! Thank you for recognizing my team and me for taking the time to sit down and talk through your situation. I really appreciate hearing that our open communication has helped you better understand the changes to your homeowners and auto insurance!"